When Service Providing Fails
January 19, 2010 by Johan Knols
Filed under Safari Tips
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How to react and how to deal with it
Sitting last year on a terrace in Durban – in front of a 4-star hotel – I was exposed to a tsunami of red wine that drenched me up to my underwear. The waiter, who managed not to break even a single glass, just stood there as [...]
